While touring VA Boston, McDonald talked to researchers, doctors, nurses, administrators, and Veterans with a 60 Minutes camera crew there to capture it all.
“I’m pleased that Secretary McDonald is touring VA Boston,” said Vincent Ng, Director, VA Boston Healthcare System. “Boston is known for cutting edge medicine, sought after programs, educated and highly skilled employees, and world renowned educational affiliations,” he said.
VA has been scrutinized by the press, Congress, and the President; yet, McDonald stood in town hall meetings and asked Veterans, VA employees, and Veterans Service Organizations for feedback with cameras rolling.
McDonald answered questions candidly, and delivered a positive message that promised change and encouraged excellence.
“We are a customer service organization and we’re here to serve Veterans! We’re going to take a look at our organization and see what gets in the way – and we’re going to change it,” said McDonald. Read More