Christopher Mead, a 16-year veteran of Capital One, now leads PRA Group’s Office of the Consumer as vice president, reporting to Chris Graves, executive vice president, Americas Core. In this role, Mead will develop customer insight strategies and design new products and programs to improve customer experiences. Additionally, he will lead PRA’s disputes and complaints operations teams, which are responsible for addressing customer issues and ensuring continuing compliance with all applicable federal, state and local laws and regulations.
Mead most recently served as vice president of fraud and merchant dispute operations for Capital One. His previous positions with Capital One include vice president of contingency recoveries, senior director of contingency recovery operations and senior director of compliance horizontal services. Prior to his roles with Capital One, Mead was a U.S. Army Aviation Officer serving in various leadership positions including platoon leader, battalion operations officer, brigade operations officer and battalion intelligence officer. He holds professional certifications including Six Sigma Green Belt and Lean Management, and is an Agile Scrum Master. Read More